Workshop Overview

“A leader can be very destructive or very inspiring, it comes down to their level of Emotional Intelligence” – John Mackey

Emotional Intelligence is the back bone of all human interactions. People with higher emotional intelligence first and foremost understand regulate their own emotions, and consequently relate to other people’s emotional needs as well. This understanding allows for better communication, problem solving, conflict resolution, and eventually positive long-term relationships at work and in life.

From junior employees all the way to top management, people need to learn and practice emotional intelligence to foster better daily interactions and relationships with managers, teammates and subordinates, and ultimately achieve the desired results at work.

Learning Outcomes

1. Define emotional intelligence and discuss its importance
2. Recognize their emotions and the needs, values, and core beliefs behind them
3. Employ the six steps to emotional mastery 
4. Practice shifting roles from a drama triangle to an empowerment triangle
5. Describe how perception affects communication
6. Demonstrate empathic behavior in different social situations

Workshop Content

Part One: Self Awareness:

• Human needs – Where are you from balance?
• Personal Values – What’s truly important to you?
• Personal Style – What’s your skin?

Part Two: Self-Management:

•  Myths about emotions
• Self-Regulation
  • The Three Scales of Emotion Management
  • The Freedom Zone – From reaction to response
• From Drama to Empowerment – From the victim to the creator mentality 

Part Three: Social Awareness:

• “Seek first to understand, the to be understood”
• Power of Social Intelligence
• “Your Map is not the Territory” – Power of Perception
• The four social styles of interaction:
  • Their characteristics
  • Their needs
  • Their orientation
  • Their growth areas

Part Four: Relationship Management:

• Learning Empathy: How to step in their shoes
• Silent Reading: The art of understanding & using body language 
• Mastering assertiveness to reach a win/win

Who Should Attend?

All levels in any function, people seeking to enhance their relationships with others or better understand themselves.

Workshop Fees: 3,600