Workshop Overview

All human interactions are a form of communication. In the business world, nothing can be achieved without effectively communicating with employers, employees, clients, suppliers, and customers. If you look at the most successful business people in the world, you will see people who have mastered the art of communication, and used it to influence and inspire others.

Advanced communication is a form of art, and those who master it can achieve great success. This workshop is designed for those who are already good at communication; it gives participants in-depth insights into skillfully dealing with people on different levels and the tools for more effective interactions.

Learning Outcomes

• Identify the communication process and the elements of communication
• Describe the framework of how information is received, filtered, and processed
• Use the framework to deliver meanings clearly and help others declare their own messages clearly
• Differentiate between different sensory channels for receiving input and learn how to spot a person’s preferred sensory channel
• Practice tools to build rapport with any person
• Apply useful tools to take one’s communication to the next level
• Interpret people and human nature to skillfully deal with various challenging situations

Workshop Content

Communication Vs. Advanced Communication 

The importance of communication

Review of communication basics

The communication process

Elements of communication

Taking your communication skills to the next level

Examining the Communication Process

Types of input

Filters

The internal map, internal state, and behavior or response

Internal Representation of Our World  

Language as a representational system

Eye movements as an indication

Phrases for use in response to each representational system

Building Rapport             

Six steps to building rapport

Calibration

Perceptual positions

Tools for Advanced Communication      

• Re-framing
• Linguistic tools for advanced communicators
• Emotional hot buttons
• Levels of listening
• Empathy
• The key to being a great communicator: 100% accountability for your communications

Skill with People             

• Understanding people and human nature
• How to skillfully influence people
• How to skillfully convince people
• How to skillfully make up peoples’ minds
• How to skillfully set peoples’ moods
• How to skillfully critique people

Who should attend?

People with above average communication skills who want to take those skills to the next level to advance at work or life

Workshop Fees: EGP 2,800