Emotional Intelligence

Emotions drive people, people drive performance

Overview:

Increasing complexity demands increased capability.  If we want staff who can navigate through today’s challenges, foster innovation, and builds organizations of sustainable and growing success — we need to equip them with the skills of emotional intelligence.  Research shows these learnable, measurable skills improve leadership effectiveness, retention, organizational climate, and the bottom line.

Course Methodology and Roadmap:

• Impact’s EI is based on Daniel Goleman’s famous model of Emotional Intelligence. In addition to that, in its methodology, it is a drama, assessment, self-reflection, and group-work based workshop.

Course Outline:

Part One: Self Awareness:

The Anatomy of Human Drivers:

• What are your core driving beliefs?
• Human needs – Where are you from balance?
• Personal Values – What’s truly important to you?
• Personal Style – What’s your skin?

Part Two: Self-Management:

• Myths about emotions
• Primary and secondary negative emotions
• Self-Regulation
  • The Three Scales of Emotion Management
  • The Freedom Zone – From reaction to response
• From Drama to Empowerment – From the victim to the creator mentality

Part Three: Social Awareness:

• “Seek first to understand, then to be understood” – Power of Social Intelligence
• “Map is not the Territory” – Power of Perception
• Handling Difference – The Social Styles Simulation. Learning includes:
  • The four social styles of interaction:
• Their characteristics
• Their needs
• Their orientation
• Their growth areas
  • Using Social Styles intelligence of self & others for better communication & increased influence

Part Four: Relationship Management:

• Transactional Analysis- The different ego states people operate from and how to read & manage each:
  • The Three Ego states: The Parent, Adult, and Child
  • Learning Empathy- How to step in their shoes
  • Silent Reading- The art of understanding & using body language
  • Win/Win – Mastering Assertiveness
  • Sources of influence
  • Formal & Personal sources of influence
  • Tactics & strategies of influencing individuals
  • Tactics & strategies of influencing groups

Workshop Duration: Two Full Days

Number of Participants: Up to 20