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X-WR-CALNAME:Impact for Learning & Development
X-ORIGINAL-URL:https://impact-ld.com
X-WR-CALDESC:Events for Impact for Learning & Development
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DTSTART;TZID=UTC:20200325T090000
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UID:5555-1585126800-1585242000@impact-ld.com
SUMMARY:The Age of CX
DESCRIPTION:Workshop Overview\nWith more demanding customers and a more competitive market\, companies must go beyond customer satisfaction\, and into customer happiness. Now more than ever\, “customer-centric” is what many companies are striving to be.  \nCustomer Experience (CX) is the holistic perception customers have of your brand/company as a result of all the encounters they had with it; before\, during and after the “sale”. The company’s role is to make this experience as smooth and enjoyable as possible to ensure customer happiness. \nThis workshop helps participants build empathy and understanding of customer needs\, ask the right questions to get customer insights and learn tools and processes to build a great Customer Experience.  \n  \nLearning Outcomes\n\nBuild new awareness of today’s customer needs\nDistinguish the difference between customer service and customer experience \nInterpret the true meaning of customer engagement\, customer advocacy and adopting a customer-centric culture\nIdentify the touchpoints of an Omni-channel experience\nPractice creating a customer journey map\nDescribe different tools for measuring customer experience\n\n  \nWorkshop Content\nWhat is Customer Experience Management? \n\nUnderstanding today’s customer\nHow to deal with change of customer behavior\nWhat is the difference between customer experience & customer service\nCustomer engagement & creating customer advocacy\nCustomer-centric culture & process\n\nMulti Channels & Omni Channel Experience \n\nUnderstanding customer touchpoints\nHow to create an Omni channel experience\nDigital transformation \n\nCustomer Journey Mapping \n\nPersona design\nEmpathy map for a better journey\n\nMeasuring the Customer Experience \n\nCustomer experience as KPIs\nCSAT\, NPS\, CES measurements\nVOC programs\n\n  \nWho should attend?\n\nTop Management\n Marketing Managers\nBrand/Product Managers\nSales & Business Development Managers\n Business Owners\n\nWorkshop Fees: EGP 3\,300\n
URL:https://impact-ld.com/event/the-age-of-cx/
LOCATION:Helnan Landmark Hotel\, Cairo\, Egypt
ATTACH;FMTTYPE=image/png:https://impact-ld.com/wp-content/uploads/2020/01/image1-5.png
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